Secure Communications
Official administration channels for DarkMatter operations. All sensitive data regarding disputes, bonds, or account recovery MUST be PGP encrypted. Unsigned messages containing transaction secrets will be discarded automatically.
Support Matrix
Internal Ticket System
Primary channel for Vendor Disputes / Escrow Release.
Authenticated
Priority: High
Security Operations
Zero-day reports or infrastructure vulnerabilities only. Subject line: "SEC-CRIT".
Status & Metrics
Ticket Resolution
4.2 Hours
Average
Support Availability
09:00 - 23:00 UTC
Active Agents
PGP Requirement
MANDATORY
For Sensitive Data
PROTOCOL: Staff will NEVER ask for your mnemonic seed, PIN, or private keys. Verify all administrative messages against the PGP key below.
OFFICIAL PGP PUBLIC KEY
Import to GnuPG to verify signed messages from DarkMatter.
Key Fingerprint
5A2B 9F1E D4C8 3A76 B2E9 1104 8F32 CD19 44AE 7B05